Privacy Policy

Here at Amwell Information Security we take your privacy seriously and will only use your personal information as set you in this privacy policy.

What information do we collect?

We may collect, store and use the following kinds of personal information:

  • information you provide to us (eg name, email address, phone number, company details, details of your information requests);

  • technical information including your Internet protocol (IP) address, browser type and version, browser plugins and versions, operating system and version, time zone;

  • information about how you use our website including which pages you visit and for how long, how you found our website, links you followed from our website.

How will we use the information about you?

We will use the information as follows.


Lawful Basis

Provide you with the information, products and services you request from us:

  • providing information on our services

  • negotiating contracts

  • managing our relationship

  • billing and payments

  • handling complaints and enquiries

  • meeting our legal obligations

  • performance of a contract

  • legal duty

  • legitimate interests

Support and maintain our website and services:

  • optimise your experience when using our website

  • administer and operate our website including troubleshooting, testing and data analysis

  • help us improve our website design and usability

  • help keep our website secure

  • performance of a contract

  • legal duty

  • legitimate interests


  • Understanding you and your organisation

  • Carrying out marketing activities

  • consent

  • legitimate interests

Sending information outside the European Union

In order to operate our business efficiently we may use cloud services which transfer your data outside the European Union. Where we do so we will ensure that any transfer is subject to appropriate safeguards.

Who will we share your information with?

We may share your information with our partners and sub-contractors in order to provide services to you.


We may contact you to provide information about our products and services. In general we will only do this if we have your consent, but we may also contact you if we have a legitimate interest in doing so. In this latter case, you have the right to object.

How long we will keep information about you?

We will keep information about you for as long as you are a customer or in discussion to become a customer. Thereafter we may keep information about you for our legitimate interests including legal or regulatory reasons, recording how we met our contractual obligations, answering complaints/enquiries and for research purposes.

Your rights

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by any means provided on our “contact us” page.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate. You may revoke your consent to the processing of your data at any time.

You may request that we restrict the processing of your information or erase it completely.

Some of these rights are not absolute and only apply in certain circumstances.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other websites.  This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 25th January 2021 (v1.4).

About us

Amwell Information Security is a trading style of Amwell Solutions Ltd, a company registered in England and Wales under number 7504660. Registered Office: 27 Old Gloucester Street, London, WC1N 3AX.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by any means provided on our “contact us” page.